Mon Dec 29, 2014 12:31 pm by sky_lark
The goal of a newsletter is to better communicate with our audience. The forums are a great place to share information, but they require a user to actively check them to stay updated. The Facebook, Steam, and Twitter accounts are more successful in reaching passive users, but if notifications aren't enabled, the only chance for an engagement is if a user happens to see a mention while scrolling through a newsfeed or home page.
On the other hand, a newsletter is a much better tool than those mediums for reaching passive users as it sends a message directly to them. A user still must check their inbox for this to be effective, but given that email is one of the most widely used Internet functions, that shouldn't be a problem.
The purpose of the newsletter would be split into three categories: information, reminders, and engagement. Information being announcements, contest updates, party info or misc events. Information is content that is important to pass along to users should they desire updates but not desire the burden of having to check the forums on a daily basis. (Obviously checking forums takes little effort and is hardly a "burden" in the literal sense, but it still requires some diligence on behalf of the user.)
Reminders because one of the most prominent reasons I've heard for a party's low attendance has consistently been "I forgot" -- not a lack of interest, or conflict, but simply a failure to remember. Sure, there are ways a user can remind themselves without our help (ex. notepad, alarm, etc), and I'd definitely hope a user would take those steps if they wanted to attend our parties, but at the same time everyone makes mistakes and a 3rd party service can help with that.
The final category is engagement, and this refers to an aspect of the newsletter that wants to hook the user and get them excited about and thinking about Bitfighter. This is something that I think is very important. Right now I'm only really utilizing the social media services to share information and not so much connect with the userbase which I suspect is part of the reason why we've gained only 1 like over the past month. This will be something that I need to think about and plan out, but it's significantly easier to connect via a newsletter, as this could take the form of a poll, forum digest, thinktank discussion, community letter, etc. It's a lot easier to engage with an audience when you're not restricted by 140 characters.
Granted, we have such a small audience right now that you're right, the effort may not be in line with the desired result. However, for what it's worth I do anticipate the effort to be somewhat low. I expect writing up and sending out 1-2 emails per week to take me about 45 minutes in total which I think is reasonable. The challenge now would be figuring out the optimal platform to set up a newsletter: either on Bitfighter's internal server (utilizing Bitfighter.org's native newsletter client but maintaining a directory separate from the existing low volume newsletter), or on an outside service such as MailChimp, and analyzing the pros and cons of each.